Consumer Resources
Working to improve the quality of care delivery to nursing home residents.
This federal government website provides information about inspections, staffing and certain measures of quality for every Medicare and Medicaid certified nursing home in the country. It includes the government’s five-star rating system for nursing homes.
Asking questions and providing information to your doctor and other care providers can improve your care. Quality health care is a team effort. You play an important role. One of the best ways to communicate with your doctor and health care team is by asking questions. Because time is limited during medical appointments, you will feel less rushed if you prepare your questions before your appointment. Agency for Healthcare Research and Quality (AHRQ)
Be More Involved In Your Health Care
Tips to use before, during, and after your medical appointment to make sure you get the best possible care. Agency for Healthcare Research and Quality (AHRQ)
Tip Sheet for Residents and Family Members, outlines how to ensuring quality nursing home care and gives you the 10 most important questions to ask. Advancing Excellence (AE) in America’s Nursing Homes (www.nhqualitycampaign.org) The campaign’s website contains information about the many different aspects of the campaign and includes consumer fact sheets, access to past webinars on campaign goals, state and national progress on the goals, the campaign newsletter.
Additional AE Consumer Fact Sheets:
Prevent and Manage Infections Safely: C Difficile
Safely Reducing Hospitalizations
NYS Gold STAMP Patient/Resident/Family Brochure produced by the Gold STAMPprogram to reduce pressure ulcers in New York State is a coalition of organizations convened to provide resources and education across the continuum of care to improve the assessment, management, and prevention of pressure ulcers.
The Pioneer Network website is a resource for consumers, nursing home administration and staff, and others about culture change. The website includes a consumer guide for finding a nursing home that has adopted culture change.
NCCNHR: The National Consumer Voice for Quality Long-Term Care
(click on “Consumer Center” and “Fact Sheet”)
The NCCNHR website provides a wide range of resources for consumers, including fact sheets on assessment and care planning, the basics of individualized care, family involvement and other topics related to nursing home care.
The Alzheimer’s Association website offers information about Alzheimer’s Disease and how to recognize good care for someone with dementia, topic sheets and brochures on a variety of issues and other resources
The Next Step In Care website sponsored by the United Hospital Fund is a website that has easy to understand guides residents and their beneficiaries can use to assist in planning their health care needs after a hospital discharge, a transfer to skilled nursing facility rehabilitation, or a return home after an acute illness. New "Family Caregiver’s Guide to Care Coordination"
Community Web sites
Initiatives
- Cardiovascular Health
- Care Coordination
- Community Based Sepsis
- Diabetes Self-Management
- Drug Safety
- Immunization
- MAPPP
- Nursing Home Quality
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- Nursing Home Quality (NY)
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- QAPI Self-Assessment
- CASPER Data
- Eliminating Inappropriate Antipsychotic Medication Use
- Clinical Quality Measures (QM)
- Composite Measure Score
- NHQCC Collaborative I Kick-Off
- NHQCC Collaborative I Outcomes Congress
- QI/QAPI
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- Using a System's Approach to Quality & Performance Improvement
- Nursing Home Quality Care Collaborative (NHQCC) Learning
- Engaging Staff in Individualized Care
- QAPI Self-Assessment and Related Resources
- QAPI In Action
- Quality Improvement (QI) Resources
- Quality Improvement Strategies
- Steps to QAPI
- Elements for Framing QAPI in Nursing Homes
- Clinical Topics
- Resources
- Consumers
- Nursing Home Quality (DC)
- Nursing Home Quality (SC)
- Outpatient Antibiotic Stewardship
- Quality Payment Program
- Transforming End of Life
Contact Us
New York
Pauline Kinney, RN, MA, LNHA, RAC-CT
Senior Director, Health Care Quality Improvement
Tel: (516) 209-5402
Fax: (516) 326-0434
Pauline.Kinney@area-I.hcqis.org
Maureen Valvo, RN, BSN, RAC-CT
Senior Quality Improvement Specialist
Tel: (516) 209-5308
Maureen.Valvo@area.I-hcqis.org
David L. Johnson, NHA, RAC-CT
Senior Quality Improvement Specialist
Tel: (518) 320-3516
David.Johnson@area-i.hcqis.org
Dan Yuricic, MA
Senior Quality Improvement Specialist
Tel: (516) 209-5458
Danny.Yuricic@area-I.hcqis.org
IPRO Nursing Home Team
ipronursinghometeam@ipro.org