Consumer Resources

Working to improve the quality of care delivery to nursing home residents.

Nursing Home Compare

This federal government website provides information about inspections, staffing and certain measures of quality for every Medicare and Medicaid certified nursing home in the country. It includes the government’s five-star rating system for nursing homes. 

Questions to Ask your Doctor

Asking questions and providing information to your doctor and other care providers can improve your care. Quality health care is a team effort. You play an important role. One of the best ways to communicate with your doctor and health care team is by asking questions. Because time is limited during medical appointments, you will feel less rushed if you prepare your questions before your appointment.  Agency for Healthcare Research and Quality (AHRQ)

 Be More Involved In Your Health Care

Tips to use before, during, and after your medical appointment to make sure you get the best possible care. Agency for Healthcare Research and Quality (AHRQ)

Tip Sheet for Residents and Family Members, outlines how to  ensuring quality nursing home care and gives you the 10 most important questions to ask. Advancing Excellence (AE) in America’s Nursing Homes  ( The campaign’s website contains information about the many different aspects of the campaign and includes consumer fact sheets, access to past webinars on campaign goals, state and national progress on the goals, the campaign newsletter.

Additional AE Consumer Fact Sheets:

Decrease Symptoms of Pain

Use Medications Appropriately

Reduce Pressure Ulcers

Increase Resident Mobility

Prevent and Manage Infections Safely: C Difficile

Person Centered Care

Improve Staff Stability

Consistent Assignment

Safely Reducing Hospitalizations

NYS Gold STAMP Patient/Resident/Family Brochure produced by the Gold STAMPprogram to reduce pressure ulcers in New York State is a coalition of organizations convened to provide resources and education across the continuum of care to improve the assessment, management, and prevention of pressure ulcers.

Pioneer Network

The Pioneer Network website is a resource for consumers, nursing home administration and staff, and others about culture change. The website includes a consumer guide for finding a nursing home that has adopted culture change.

NCCNHR: The National Consumer Voice for Quality Long-Term Care
(click on “Consumer Center” and “Fact Sheet”)

The NCCNHR website provides a wide range of resources for consumers, including fact sheets on assessment and care planning, the basics of individualized care, family involvement and other topics related to nursing home care.

Alzheimer’s Association

The Alzheimer’s Association website offers information about Alzheimer’s Disease and how to recognize good care for someone with dementia, topic sheets and brochures on a variety of issues and other resources

The Next Step In Care website sponsored by the United Hospital Fund is a website that has easy to understand guides residents and their beneficiaries can use to assist in planning their health care needs after a hospital discharge, a transfer to skilled nursing facility rehabilitation, or a return home after an acute illness. New "Family Caregiver’s Guide to Care Coordination"

Community Web sites


Cardiovascular Health
Cardiovascular Health (DC)
Cardiovascular Health (NY)
Cardiovascular Health (SC)
Care Coordination
Care Coordination DC
Care Coordination NY
Beneficiaries and Families
Healthcare Professionals
Other Website Resources
Tools and Resources
Past Success
Upcoming Events
Past Events
Contact Us
Care Coordination SC
Community Based Sepsis
Educational Webinar Programs
Sepsis in the News
Tools and Resources
Diabetes Self-Management
EDC Foot Care Campaign
Diabetes Self-Management Education (DC)
Diabetes Self-Management Education (NY)
Drug Safety
Anticoagulation Safety
Hypoglycemia Avoidance
Opioid Safety
Opioid Safety (DC)
Opioid Safety in Community Pharmacy
Drug Safety (DC)
Drug Safety (NY)
Drug Safety (SC)
Immunization (DC)
Immunization (NY)
Immunization (SC)
SC Immunization Coalition Materials
Nursing Home Quality
Nursing Home Quality (NY)
QAPI Self-Assessment
Eliminating Inappropriate Antipsychotic Medication Use
Clinical Quality Measures (QM)
Composite Measure Score
NHQCC Collaborative I Kick-Off
NHQCC Collaborative I Outcomes Congress
Using a System's Approach to Quality & Performance Improvement
Nursing Home Quality Care Collaborative (NHQCC) Learning
Engaging Staff in Individualized Care
QAPI Self-Assessment and Related Resources
QAPI In Action
Quality Improvement (QI) Resources
Quality Improvement Strategies
Steps to QAPI
Elements for Framing QAPI in Nursing Homes
Clinical Topics
Medication Use Tools & Resources
Pressure Ulcer Clinical Tools & Resources
Restraint Clinical Tools & Resources
Falls with Major Injuries
Health Care Acquired Conditions
Eliminating Long Term Care Re-Admissions Tools & Resources
Nursing Home Quality (DC)
Nursing Home Quality (SC)
ACE e-Newsletter
Clinical Topics
Organizational Change
Presentations and Handouts
Upcoming Events
Outpatient Antibiotic Stewardship
Core Element One: Commitment
Core Element Two: Action for Policy and Practice
Core Element Three: Tracking and Reporting
Core Element Four: Education and Expertise
Quality Payment Program
QPP Support for Large Practices
QPP Support for Small Practices
CMS Webinars & Programs
Request Free Technical Assistance
QPP Education
QPP General Information
Quality Measures
Improvement Activities (IA)
Promoting Interoperability (PI)
Transforming End of Life

Contact Us

New York

Pauline Kinney, RN, MA, LNHA, RAC-CT
Senior Director, Health Care Quality Improvement
Tel: (516) 209-5402
Fax: (516) 326-0434

Maureen Valvo, RN, BSN, RAC-CT
Senior Quality Improvement Specialist
Tel: (516) 209-5308

David L. Johnson, NHA, RAC-CT
Senior Quality Improvement Specialist
Tel: (518) 320-3516

Dan Yuricic, MA
Senior Quality Improvement Specialist
Tel: (516) 209-5458

IPRO Nursing Home Team